Support
Help and support
If you are worried about electricity costs right now, please do not wait for a pilot. The organisations below help for free and are independent of Kettle Energy.
Emergencies first
Power cut
Call 105 — free, any supplier.
Smell gas
Call 0800 111 999 immediately.
Danger to life
Call 999.
Free, independent help with energy costs
These organisations are not part of Kettle Energy and give advice free of charge.
Citizens Advice
Free, independent advice on energy bills, debt and your rights as a consumer.
Ofgem
The energy regulator. Explains supplier obligations, the price cap and how to complain.
National Energy Action
The fuel poverty charity for England, Wales and Northern Ireland.
Simple Energy Advice from your supplier
Most suppliers have a dedicated team for customers struggling to pay. Ask about payment plans, hardship funds and the Priority Services Register.
Questions about a Kettle pilot
If your housing provider is running a pilot, contact their resident services team first — they hold your tenancy and can check whether your home is eligible.
For anything about the technology, the data we hold, or how the pilot is measured, contact us directly.
A note on scams